Policies
Every LokalMatch policy and set of terms in one place. Documents marked Draft require legal review before production publication.
Draft. Requires legal review before production publication. This document may change before launch.
About these documents
These documents explain the rules for using LokalMatch in plain language. Several cover features that aren't available yet, such as paying for jobs through LokalMatch, Lokal Rewards, referrals and provider offers. Those parts will apply only once the feature launches.
Documents marked Draft require legal review before production publication. They aren't final legal language and may change. Questions about any of them? Write to hello@lokalmatch.com.
For everyone
- Terms of useDraftDraft LokalMatch terms of use in plain language: what the marketplace is, what homeowners and pros agree to, lead purchases, reviews and liability.
- Privacy policyDraftDraft LokalMatch privacy policy: what personal information we collect, why we use it, who we share it with, and how to access, correct or delete it.
- Cookie policyDraftDraft LokalMatch cookie policy: the strictly necessary, preference and analytics cookies we use, why we use them and how to change your settings.
- Acceptable use policyDraftDraft LokalMatch acceptable use policy: what isn't allowed for homeowners, pros and visitors, how to report misuse and what happens when rules are broken.
- Accessibility statementDraftDraft LokalMatch accessibility statement: our WCAG 2.2 AA target, known issues we're fixing, accessible formats on request and how to send us feedback.
For homeowners
For pros
- Provider agreementDraftDraft LokalMatch provider agreement: lead fees, saved-card charges, subscriptions, offers, rewards funding, verification, reviews and ranking rules for pros.
- Provider offer termsDraftDraft LokalMatch provider offer terms: rules for pros publishing discounts, reference prices, all-in pricing, honouring offers and how homeowners use them.
Payments and refunds
- Payment termsDraftDraft LokalMatch payment terms: how lead fees and job payments are processed by Stripe, saved cards, deposits and their limits, receipts, taxes and disputes.
- Refund policyDraftDraft LokalMatch refund policy: invalid lead refunds for pros, refunds on job payments and deposits, cancellations, provider offers and rewards reversals.
Rewards and referrals
- Lokal Rewards termsDraftDraft Lokal Rewards terms: how rewards are earned on paid jobs, pending periods, redemption, expiry rules by region, reversals and prize draw rules.
- Referral termsDraftDraft LokalMatch referral terms: who can refer, when referral rewards are given, disclosure when you share, anti-spam rules, self-referral and reversals.
Reviews, ranking and trust
- Review policyDraftOur review policy explains who can review a pro on LokalMatch, how we invite and moderate reviews, what we remove and how to report a review.
- How we rank and match prosHow we rank pros on LokalMatch and pick who sees your request: service fit, local coverage, verification and genuine reviews — never who pays more.
- Trust and verificationWhat verified means on LokalMatch: the trust and verification checks we do on pros, what they don't cover, and how to report a pro or a review.
- Editorial policyOur editorial policy explains how LokalMatch guides and cost guides are written, reviewed, sourced and corrected, and why pros can't pay for coverage.
Last reviewed September 11, 2026